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At
PINNBeads.com, our aim is to provide you with a
quality shopping experience, convenient, interesting,
enjoyable, secure and private. So in order to make
your shopping as easy as possible, we have put together
frequently asked questions that should answer the
questions you may have.
Question:
How to order?
Answer:
- Browsing:
From our homepage, go to our Online Catalog. It
appears on the left hand side menu, choose a category.
The beads in that category will appear on your
screen, 9 at a time. Alternatively, you can select
a specific product using our 'Search' function.
It will enable you to sort by accessories types
(bracelet, necklace, belt, earrings, etc.) and
prices.
- Shopping:
When you have found the items you wish to purchase
simply click on the "Add to Cart" button
then follow the shopping instructions. It's step-by-step
and easy to complete your order
Question:
Are my online credit card orders secure?
Answer: Shopping
at PINNBeads.com is real secure! We service every
purchase with our SECURITY GUARANTEE!! We are confident
in offering this guarantee because we have not had
one single incident of a customer reporting any
misuse of their credit card as a result of purchases
made at PINNBeads.com
Question:
Why PINNBeads.com is so secure?
Answer: Shopping
at PINNBeads.com is real secure! We created our
site using a Secure Server. Our Secure Server software
encrypts all your confidential credit card information
so that it cannot be read as the information travels
over the Internet. The encryption process takes
the characters you enter and converts them into
bits of code that are securely transmitted to our
server behind a firewall. This process makes it
next to impossible for any unwanted persons to gain
access to the information.
Question:
Do you have a Minimum Order?
Answer: We don't
have a minimum order. If your order is up to US$50
you will get free shipping & handling. For order
under US$50, please add US$10 for shipping &
handling fee.
Question:
How long will it take for my package to arrive?
Answer: We ship
using the FedEx express service which takes anywhere
from 24-72 hours to arrive.
Question:
Do you have a catalog?
Answer: We don't
print a catalog. Printed catalogs are expensive
to print and always out of date. The Web offers
you access to our dynamic online catalog that is
always up to date
Question:
Do you offer quantity or wholesale discounts?
Answer: We gladly
offer for the quantity or wholesale discounts, please
contact us at e-mail: order@pinnbeads.com
to open wholesale account.
Question:
Do you have a physical store?
Answer: Yes,
if you have a chance to travel Thailand, visit us
at PINN SHOP World Trade Center, Bangkok locates
on Ratchadamri Road. It is on the third floor, room
A323/1 next to AIS (mobile service shop) beside
ZEN Department Store. Operation time is 11.00 AM
– 20.00 PM daily. Telephone is 02-2559606
Question:
If I can not find something I'm looking for on your
web site?
Answer: If you
are looking for something specific, try our search
engine located on our Home Page. If you still don't
find what you want, email us at order@pinnbeads.com
and we will let you know if we can get the item
for you.
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