At PINNBeads.com, our aim is to provide you with a quality shopping experience, convenient, interesting, enjoyable, secure and private. So in order to make your shopping as easy as possible, we have put together frequently asked questions that should answer the questions you may have.

Question: How to order?
Answer:

• Browsing: From our homepage, go to our Online Catalog. It appears on the left hand side menu, choose a category. The beads in that category will appear on your screen, 9 at a time. Alternatively, you can select a specific product using our 'Search' function. It will enable you to sort by accessories types (bracelet, necklace, belt, earrings, etc.) and prices.
• Shopping: When you have found the items you wish to purchase simply click on the "Add to Cart" button then follow the shopping instructions. It's step-by-step and easy to complete your order

Question: Are my online credit card orders secure?
Answer: Shopping at PINNBeads.com is real secure! We service every purchase with our SECURITY GUARANTEE!! We are confident in offering this guarantee because we have not had one single incident of a customer reporting any misuse of their credit card as a result of purchases made at PINNBeads.com

Question: Why PINNBeads.com is so secure?
Answer: Shopping at PINNBeads.com is real secure! We created our site using a Secure Server. Our Secure Server software encrypts all your confidential credit card information so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted to our server behind a firewall. This process makes it next to impossible for any unwanted persons to gain access to the information.

Question: Do you have a Minimum Order?
Answer: We don't have a minimum order. If your order is up to US$50 you will get free shipping & handling. For order under US$50, please add US$10 for shipping & handling fee.

Question: How long will it take for my package to arrive?
Answer: We ship using the FedEx express service which takes anywhere from 24-72 hours to arrive.

Question: Do you have a catalog?
Answer: We don't print a catalog. Printed catalogs are expensive to print and always out of date. The Web offers you access to our dynamic online catalog that is always up to date

Question: Do you offer quantity or wholesale discounts?
Answer: We gladly offer for the quantity or wholesale discounts, please contact us at e-mail: order@pinnbeads.com to open wholesale account.

Question: Do you have a physical store?
Answer: Yes, if you have a chance to travel Thailand, visit us at PINN SHOP World Trade Center, Bangkok locates on Ratchadamri Road. It is on the third floor, room A323/1 next to AIS (mobile service shop) beside ZEN Department Store. Operation time is 11.00 AM – 20.00 PM daily. Telephone is 02-2559606

Question: If I can not find something I'm looking for on your web site?
Answer: If you are looking for something specific, try our search engine located on our Home Page. If you still don't find what you want, email us at order@pinnbeads.com and we will let you know if we can get the item for you.