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30-Day Guarantee
We pride ourselves on selling to you the best quality beads
and supplies we have to offer. PINN Beads Kits, finished jewelry
including other merchandises are checked over carefully before
they are sent out to you...so if they are good enough to send
out to you, they are good enough for us to take back! If for
any reason you are not satisfied with your purchase we will
refund your purchase price (excluding shipping).
Return policy
All you need to do is send the unaltered/unopened items you
purchased along with your receipt (or a copy of the receipt)
within 30 days and you will be credited your credit card.
Shipping and handling charges are not refundable. Be sure
to include a written explanation of why you are returning
the items so we can serve you better in the future. You can
also exchange items, simply indicate the new items you would
like.
Although the original packaging is not necessary, PLEASE make
sure items are properly packaged up for return shipment. Broken
packages/items will be returned to you.
Broken or damaged merchandise
If your items would arrive to you broken or damaged in any
way, please let us know immediately and we will send out a
replacement item for you.
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